Director of Product Management - ERP Platform

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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What You'll Be Doing:

• Own the global strategy for your product through a deep understanding of and alignment with our business partner processes globally.


• Lead the NetSuite product strategy, partnering closely with the Netsuite technical leader, billing and mid office teams to deliver complex finance transformation programs.


• Manage and prioritize enhancements to NetSuite, aligning with evolving business processes and operational needs.


• Develop and maintain a comprehensive product roadmap for NetSuite, identifying short-term improvements and long-term enhancements to drive operational efficiencies.


• Ensure alignment between business objectives and technical delivery by effectively translating complex requirements into actionable tasks for the product team.


• Guide the product team in creating detailed requirements and Business Requirement Documents (BRDs) for NetSuite enhancements.


• Partner with the Finance Operations team to implement effective change management processes, ensuring seamless adoption of NetSuite improvements.


• Work closely with the engineering team to set the product direction and priorities by maintaining a product roadmap and participating in the tech-wide planning sessions.


• Oversee requirements gathering for changes ranging from small all the way to large scale new acquisitions.


• Function as the vendor relationship manager for any third-party systems in your portfolio. This includes periodic meetings, supporting contract negotiations, and ensuring timely payments to the vendor.


• Support audits-both system and finance-and perform a monthly review of privileged user activity in the system. Ensure all SDLC documentation is complete and current.


• Directly lead and mentor a team of product managers and system administrators. Oversee an outsourced support desk for issues and requests logged by end users.


• Provide consultation and support on complex business or system admin issues as needed.


• Produce data, metrics, status reports, or other materials on a routine and ad hoc basis.


• Monitor system performance and drive product improvements based on available and gathered data.


• Support reconciliation processes using Blackline, ensuring accurate and timely financial reconciliations and certifications.

What We're Looking For:

• 10 years of product management or functional experience with one or more ERP system, NetSuite preferred.


• Thorough understanding of AR/AP/FA/GL/Intercompany modules are essential.


• Experience in maintaining the product backlog in JIRA, agile methodology is a must.


• Strong background in change management, ideally with experience in finance operations and accounting functions.


• Prior experience working in a tech organization and familiar with customized automations and integrations. Prior product management experience is strongly desired.


• Able to understand and consider the user experience when proposing or agreeing to product enhancements.


• Effective communication skills with the ability to provide crisp and clear communications to senior leaders, business partners, and employees alike.


• Ability to be assertive but respectful when collaborating with various business partners.


• Previous leadership experience in leading large ERP functional teams, preferably in an international/global setting.


• Familiarity with Blackline for reconciliation processes is a plus.


• Able to gain the support and respect of your employees by empowering them to act without supervision but still provide support and guidance when needed.


• Have strong organizational skills with the ability to prioritize multiple projects or tasks. Respond quickly to requests for information or support.


• Educational or work experience background in accounting or finance or a related field or MBA is preferred. Travel industry knowledge is not required, but a plus.

Location

The US national annual base salary range for this position is from $110,000 to $220,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance and is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The Experience

Work and life: Find your happy medium at Amex GBT.

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  Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

  
  


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  Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  
  


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  Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  
  


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  We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  
  


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  Wellbeing resources to support mental and emotional health for you and your immediate family.

  
  


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  And much more!

  
  

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!