Center Manager

DUTIES AND RESPONSIBILITIES:

• Responsible for best-in-class patient experience at care center which includes implementing initiatives to enhance the patient experience and satisfaction.


• Accountability and management of Care Center P&L which includes working with the finance team to develop and manage budgets for their care center and analyzing financial data to implement strategies to achieve financial goals.


• Collects and analyzes care center data to maintain and improve center quality, efficiency, and overall profitability.


• Responsible for addressing and resolving all operational issues within the care center.


• Responsible for training and leading Care Center team (e.g. MA, Front Desk, Referral Coordinators) as well as their ongoing professional development.


• Contribute to the development and execution of the organization's strategic plan and goals including overseeing and leading care center performance.


• Work closely with other department leaders, including operational leaders, VBC, finance, and human resources, to achieve organizational goals.


• Drives efficient patient flow throughout the care center, identifying issues and implements corrective action and solutions as needed.


• Ensures compliance with all company priorities, policies, and procedures and applicable federal, state, and local regulations.


• Proficient in all staff tasks and duties at a level adequate for training and developing employees in the performance of those tasks and duties. Able to provide corrective actions as needed.


• Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

• Bachelor's degree in healthcare administration, business administration, or a related field. Master's degree is a plus.


• Strong background in managed care with accountability in center level P&L.


• At least 3 years of experience in healthcare operations management.


• At least 2 years of experience in managing medical clinics or healthcare facilities.


• Strong leadership and team-building skills.


• Strong verbal and interpersonal skills.


• Strong problem solving, critical reasoning, and decision-making skills to analyze situations, determine risks, and proactively find solutions to resolve current issues and prevent future inefficiencies.


• Strong organizational skills and attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of organizational patient care goals.


• Ability to analyze operational data and make informed decisions.


• Ability to motivate and inspire teams to achieve operational goals.


• Ability to navigate and learn the organization's technology such as EMR, Phone System, etc.


• Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software including PowerBI.

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