Service Center Associate/Call Center Representative

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

$18.71 to $19.21 per hour with step progression.

We are looking for friendly candidates who enjoy working with people, are eager to learn, and are excited to grow within an organization. Candidate will be Responsible for performing a broad variety of financial services related to operations, online banking support, Visa card and Member account support. Cross sell and answer member questions regarding products and services, assist with any issues that arise and performs a variety of account maintenance. Incumbent is responsible for helping meet credit union growth objectives and making outbound member contact.

While successful candidates should demonstrate professionalism, attention to detail, and dependability, we will train you when it comes to the daily skills needed, including maintaining records, ensuring confidentiality and compliance with applicable policies and regulations, and referring helpful products and services to our membership, along with performing other duties as needed.

No experience needed. On-site position. Paid training. Not eligible to work from home.

Flexibility is important. The company's hours of operation are Monday through Friday 8:30am to 7:00pm and Saturday 8:30am to 3:00pm. We are closed on Sundays in all locations. This is a full-time position with benefits. We are open most holidays and for those holidays that you work you would receive double time. We are closed as a company on Memorial Day, Independence Day, Thanksgiving Day, and Christmas Day therefore you will never be asked to work those four holidays. Saturdays are scheduled on a rotation.

The successful candidate will have a positive, friendly, professional attitude and appearance. People oriented, helpful and open to new ideas and change. Reliable transportation and attendance are a must. Basic math and computer skills are necessary.

Five County Credit Union is an equal opportunity employer, and we are committed to the health and well-being of our staff and members.

FIVE COUNTY CREDIT UNION, SERVICE CENTER COORDINATOR/CALL CENTER REPRESENTATIVE
PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, colour vision, and ability to adjust focus.

The employee is required to stand, sit, and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

FIVE COUNTY CREDIT UNION, SERVICE CENTER COORDINATOR/CALL CENTER REPRESENTATIVE
WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple member transactions. The noise level in the work environment is usually moderate. Employee may not be able to easily leave work area unless for a scheduled break.

FIVE COUNTY CREDIT UNION, SERVICE CENTER COORDINATOR/CALL CENTER REPRESENTATIVE
MENTAL DEMANDS:

The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions, occasionally be persuasive, use judgment, and exhibit patience.

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