Summary Sheet: Call Center - Customer Service |
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| Advertiser Name | Warren Transport, Inc. | | Advertiser Type: | Company |
| Classification: | Call Center - Customer Service | | Subclassification: | |
| Country: | United States | | Location: | United States |
| Language: | English - United Kingdom (en-GB) | | Contact Name: | |
| Employment Type: | Permanent | | Workhours: | Not Specified |
Position: CARRIER REPRESENTATIVE |
Description: Summary The Specialized Logistics Carrier Representative is responsible for enhancing and increasing the carrier/shipper base for WSL through customer service, dispatch, and booking loads. He/she will contact existing, inactive, or potential carriers to secure shipments for current and future customer requirements; evaluate and maintain a carrier base in the data system on an ongoing basis; and maintain updated information on all available shipments. Duties and Essential Job Functions • Negotiate rates with logistics providers, entering and recording all terms and conditions of shipment agreements. • Attract and retain qualified carriers and logistic providers. • Qualify new customers/shipments, matching WSL requirements with carrier's needs and profile. • Respond to customer request for service and resolve customer issues. • Communicates with the operations team on load status and problems that may arise. • Manages a book of business in excess of a million dollars annually. • Performs other duties, tasks, or responsibilities as assigned. Education and Experience • High School Diploma or equivalent; Associates Degree, or equivalent work experience. • Excellent communication skills, verbal and written. • Strong problem solving and negotiating skills. • Customer service orientated. • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment. • Proficient computer and internet skills. Summary The Specialized Logistics Carrier Representative is responsible for enhancing and increasing the carrier/shipper base for WSL through customer service, dispatch, and booking loads. He/she will contact existing, inactive, or potential carriers to secure shipments for current and future customer requirements; evaluate and maintain a carrier base in the data system on an ongoing basis; and maintain updated information on all available shipments. Duties and Essential Job Functions • Negotiate rates with logistics providers, entering and recording all terms and conditions of shipment agreements. • Attract and retain qualified carriers and logistic providers. • Qualify new customers/shipments, matching WSL requirements with carrier's needs and profile. • Respond to customer request for service and resolve customer issues. • Communicates with the operations team on load status and problems that may arise. • Manages a book of business in excess of a million dollars annually. • Performs other duties, tasks, or responsibilities as assigned. Education and Experience • High School Diploma or equivalent; Associates Degree, or equivalent work experience. • Excellent communication skills, verbal and written. • Strong problem solving and negotiating skills. • Customer service orientated. • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment. • Proficient computer and internet skills. Summary The Specialized Logistics Carrier Representative is responsible for enhancing and increasing the carrier/shipper base for WSL through customer service, dispatch, and booking loads. He/she will contact existing, inactive, or potential carriers to secure shipments for current and future customer requirements; evaluate and maintain a carrier base in the data system on an ongoing basis; and maintain updated information on all available shipments. Duties and Essential Job Functions • Negotiate rates with logistics providers, entering and recording all terms and conditions of shipment agreements. • Attract and retain qualified carriers and logistic providers. • Qualify new customers/shipments, matching WSL requirements with carrier's needs and profile. • Respond to customer request for service and resolve customer issues. • Communicates with the operations team on load status and problems that may arise. • Manages a book of business in excess of a million dollars annually. • Performs other duties, tasks, or responsibilities as assigned. Education and Experience • High School Diploma or equivalent; Associates Degree, or equivalent work experience. • Excellent communication skills, verbal and written. • Strong problem solving and negotiating skills. • Customer service orientated. • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment. • Proficient computer and internet skills.
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