Emergency Management Operational Response Specialist (Medford, OR)

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

The Emergency Management Operational Response Specialist participates in the coordination and dissemination of reported incidents through a multitude of sources and provides situational awareness to the emergency management organization, communicating in real time to the Power Delivery field responders and Emergency Management Duty Officer. Serves as an Emergency Management resource for data collection, compilation, reporting and analytics for wildfire incidents and activity. Coordinates with other department functions to share and interpret data specific to wildfire activity impacting the company and its operating areas. Provides wildfire data benchmarking, and conducts fact findings, utilizing a fundamental understanding of the Emergency Management and Power Delivery business functions, systems and procedures.

• Determine the best tools to collect, manage, analyze, model, and present situational information pertinent to emerging or active wildfires and emergency events.


• Maintain and monitor situations throughout the service territory utilizing tools to analyze spatial and non-spatial information.


• Analyze information for accuracy.


• Gather and report on emergent or active wildfire reports or emergency incidents.


• Receive and rapidly triage and compile information related to emergent or active wildfires or emergency events.


• Accurately document and maintain records for all events, and actions taken via company tools, tracking forms, executive reports, etc.


• Provide information to the Emergency Coordination Center for planning, analysis, and assessment of emerging or active wildfires or emergencies.


• Maintain working relationships with System Operations, Grid, Transmission and Distribution, Real Time Engineering, and other key stakeholders.


• Research and recommend improved visualized forecast products and tools.


• Maintains documentation of processes, guidelines, tools, and training aids required to support response efforts.

• A bachelor's degree related to emergency management, fire science, GIS, or related field.


• Experience with Google Earth mapping, internal and external applications, and other geographical data visualization methods


• Experience collecting, analyzing, and displaying data associated with natural resources area of expertise.


• 3 years of experience supporting fire science, emergency management, 9-1-1 operations, or related field.


• Proficient with the use of personal computers including spreadsheet (Excel), word processing (Word), and presentation applications (Power Point) to compile, maintain, and present information.


• Communicate professionally and effectively with a wide variety of stakeholders.


• Ability to work in shifts and 24/7 availability to support emergencies and disasters.

• Knowledge of the National Incident Management System, including Incident Command System courses 100, 200, 300 and 700.


• Ability to compile and deliver accurate data quickly in short time frames often under stressful conditions.


• Project/team experience and ability to prioritize work. Demonstrated analytical ability to review and analyze data, identify issues, see relationships/patterns, and recommend solutions.


• Knowledge of company's strategic plan, objectives for specific area, as well as company policies, procedures, and practices and federal, state, and local governmental laws and regulations.


• Previous electric utility experience.


• Emergency Operations Center and/or incident management experience.

Req Id: 112954
Company Code: PacifiCorp
Primary Location: Medford
Department: Power Delivery
Schedule: FT
Personnel Subarea: Exempt
Hiring Range: $87,600 - $103,100
This position is eligible for an annual discretionary performance incentive bonus of up to 12.00% of salary.

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit:

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.

PIf0e4130b5-