Senior Customer Solutions Regulatory Specialist - Portland, OR or Salt Lake City, UT ()

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

Act as top technical expert for the customer solutions department on demand side management, demand response, renewable energy program and/or electric transportation regulations, policies and practices. Provide advice, counsel and training to management and stakeholders on the appropriate application of company rules, rates and administrative tariffs. Conduct advisory groups, special studies and analyses, presents recommendations to management and influences management decisions. Prepare and defend regulatory filings. Interface with state regulatory commissions and stakeholders in defense of regulatory filings, complaints, escalated issues, and the appropriate application of company and commission administrative rules.

• Act as lead analyst, project manager and point of contact with the Energy Trust of Oregon.
• Act as the lead analyst and/or project leader in the preparation of strategic analysis and planning to keep rules and regulations current with operational needs, policies, and practices. Identifies, recommends and drafts changes to associated rules and regulations. Prepares testimony, exhibits, and supporting documentation.
• Represent the Company in support of regulatory initiatives to regulators and/or their staffs, key community, advisory and customer groups, and to other company departments for the six-state service territory.
• Prepare and presents training, communication, and system changes to support changes to rules or regulations.
• Develop direct testimony, exhibits, and responds to data requests, explaining complex issues to regulators in writing and in person.
• Research and analyze relevant data, evaluate complex situations, develop creative alternatives, provide recommendations, and negotiate and influence outcomes for overall policies as well as complex customer issues.
• Act as top technical expert to both external and internal customers. Participate in policy changes making recommendations to management on behalf of the Customer and the Company.
• Collaborate with senior management, and with Government Affairs colleagues to establish company policy positions and communication strategies.
• Interpret rules and regulations for their application to internal and external parties. Provide support to key community and customer groups, and other company departments on issues related to tariff application, policy and service issues.
• Provide tariff support for contracts administrator and program managers.
• Project manage state-specific regulatory reporting.

• Bachelor's Degree in Accounting, Finance, Business, Economics, Engineering, or a related field; or the equivalent combination of education and experience.
• A minimum of seven years of experience in regulation, utility programs or equivalent fields.
• Project management and leadership skills including the ability to work as a team member, to maintain project timelines, budgets, and deliver on commitments.
• Knowledge of research, analysis, and consulting techniques, Company policies, procedures, practices, and applicable federal, state, and local governmental laws and regulations.
• Communication and interpersonal skills involving the ability to establish trust, maintain confidence, and understand social behavior and interactions.
• Ability to work with all organizational levels to influence actions and negotiate outcomes.
• Ability to listen and communicate effectively through oral and written means.
• Proficient with the use of personal computers to gather, analyze, and summarize data.
• Ability to travel.

• Advanced Degree.
• Familiarity with electric industry and issues affecting it.
• Familiarity with operations and engineering principles and issues and how they relate to application of the rules and regulations.

Employees must be able to perform the essential functions of the position with or without an accommodation.

Req Id: 112977
Company Code: PacifiCorp
Primary Location: Salt Lake City, UT or Portland, OR
Department: Customer Care
Schedule: M-F (8am-5pm)
Personnel Subarea: Exempt
Hiring Range: $100,700 - $118,400

This position is eligible for an annual discretionary performance incentive bonus of up to 15% of salary.

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit:

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.

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