Area Manager, New England Region - Relocation Assistance Available

Regional position for greater New England region.

Purpose

Accountable for leading, guiding & directing the Trinity Health ministry area functional responsibilities. Enable ministry level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business; Collaborate with System Services Function Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Maintaining awareness of new industry developments & standards. Provides decision support, operations &/or optimization leadership focus.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Leadership

• Providing advice, guidance & leadership to RHM & Ministry leaders in developing strategies & in the achievement of performance goals.

• Enable Collaboration across & within System Services Function Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations

Direction & Growth

• Providing advice, guidance & leadership to System Services Function Area, Regions & Health Ministries.

• Leading standardization/systemness & optimization of policy, process, methodology, establishing a national community of practice

• Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend

Strategic Support & Accountability

• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives

• Responsible for supporting regional efforts to comply with functional area priorities

• Accountable for the selection, evaluation & overall success of the functional leadership teams

• Organization-wide focal point for establishing functional strategies & governance over financials & staffing

• Accountable for communication between System Services Function Area, Regions & Health Ministries leaders

Operational Delivery

• Responsible for measuring & reporting KPIs/metrics & value delivery

• Providing advice, guidance & leadership for the colleague life cycle

Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Minimum Qualifications

HS Diploma or equivalency required

BA or BS degree preferred in Hospitality Management, Food & Nutrition Services, Dietary Services, Business Administration, or other related field

Minimum of seven (7) years experience in healthcare food service management, to include direct supervision and managing or leading a team

Experience of computer-based programs (MS Word, Excel, Outlook, PowerPoint, Teams)

Additional Qualifications (nice to have)

Master's Degree in Business Administration, Healthcare Administration, Hospitality Management, or other related field

10+ years of experience in Healthcare Food Service Management or Hospitality Services, to include strategic and operational experience managing and leading large teams

Physical & Mental Requirements & Working Conditions

Indirect Healthcare Support Services: (OSHA: Healthcare support services mean services that facilitate the provision of healthcare services.)

Continuous clinical / patient facing work environment.

Includes continuous work time indoors (subject to travel requirements) under temperature-controlled & well-lit conditions; may encounter occasional variable external environmental conditions.

Includes occasional lifting, up to 30 pounds unassisted; occasional travel; continuous use of computer; includes continuous sitting & may require occasional long periods of continued walking, standing, stooping, bending, pulling & pushing.

Direct Healthcare & Indirect / Support Healthcare Services: must be able to:

Adapt to frequent interruptions, shifting priorities & stressful situations; attend to tasks until complete; understand & relate to complex ideas & concepts & be able to remember multiple tasks & regimens extending over long periods of time & work on concurrent tasks / projects.

Continuously read small print; frequently hear normal sounds & voice patterns; give / receive instructions & other verbal communications in-person & over the phone / computer / device / equipment assigned with some background noise.

Perform continuous manual dexterity activities & occasional grasping/handling.

Continuously maintain a safe working environment & use available personal protective equipment (PPE).

KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)

Date Created/ Last Updated

November 2023 / July 2024

The above statements are intended to describe the general nature & level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Additional specificity may be provided in assignment or conditions supported by policies, procedures, guidelines, protocols, standards, etc.

ADDENDUM: Functional Roles

Layer 3 (Title may vary by function) - Provides functional oversite of multiple small sites/locations or single medium/large site within a RHM. Supports Layer 2. Enable ministry level strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards at the ministry level. Responsible for consistent operating performance & achieving financial goals for assigned ministry. Accountable for leading, managing & advancing people. Manages the daily operations & processes &/or programs that support, ministry-level operations. Ensures a healthy working environment.

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  Manager Service Area: $25 Mil or greater managed volume with multiple ministries, within a part of a service area within FANS. Volume could be less if complex ministries and significant geography. Direct report to Director Service Area.
  

Oversees the day-to-day management of multiple RHM's Trinity Hospitality Services (THS) FANS Departments & ensures program service support objectives are met. Provides operational & technical support to RHM stakeholders, managers & System Office in support of the overall management of THS programs. Develops, implements & coordinates within the RHM: the standardization of policies & procedures related to expense management, operations & THS core program systems (cleaning practices & protocols, auditing tools, competencies, etc.). Leads, guides & manages direct reports & support staff, as required, to review overall operations goals/objectives. Responsible for patient & customer satisfaction.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.