Credit Department Supervisor

GENERAL SUMMARY

Primary Responsibilities:

1. Model a high energetic, world-class service and sales culture that continually strives to improve the way we serve our members.

2. Coach, mentor, support and monitor collectors to ensure that loan delinquency and losses are minimized and recoveries are maximized.

3. Provide backup support to the Indirect and Consumer Lending Departments, in order to maintain quality member service to our membership.

4. Uphold a strong sales culture within the credit union.

Primary Qualifications: Passionate and enthusiastic; possess world class service and leadership skills; strong knowledge and understanding of FCCU products and services; strong lending and underwriting skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.


2. Assist in branch services and operations to serve our members. This includes serving as a backup for the Indirect and Consumer Lending Departments, as needed.


3. Monitor collection efforts by collectors and their work queues.

4. Manage all activities relating to the collection of delinquent automobiles, real estate, credit cards, consumer and negative share accounts.

5. Evaluate performance and take disciplinary action when necessary.

6. Conduct an effective delinquency control and follow up program.

7. Act as a first level of assistance/contact for all collector position issues.

8. Determine accounts for legal action and initiate proper follow up.

9. Initiate the repossession/foreclosure and collateral disposition processes.

10. Handle repossession advertisement.

11. Monitor individual telephone calls and letters. Perform periodic review of transactions to ensure quality and consistency of service provided to all members.

12. Review, recommend and approve legal action, repossession and settlements within designated authority level.

13.File bankruptcy claims, negotiate reaffirmations, attend meeting of creditors, if needed and complete internal bankruptcy procedures.

14. Consult with attorney as required.

15. Handle severely delinquent loans and special cases.

16. Recommend loans to be refinanced to better position the credit union and the member.

17. Cross sell other credit union products and services.

18. Recommend potential charge-off loans to the Vice President.

19. Recommend proactive adjustments or new policies and procedures to the Vice President.

20. Prepare month end delinquency reports, monthly board reports, quarterly Call (5300) reports and 1099C reporting.

21. Keep records of bankrupt, judgment, garnishment, foreclosure and repossessed accounts.

22. Review charge-off files periodically for possible opportunities for collection recovery.

23. Represent the credit union in court actions, as required.

24. File and check statuses of life, disability, unemployment and gap claims.

25. Type charge-off, non-accrual & modification requests to be presented to the Board of Directors.

26. Charge-off delinquent accounts on our system.

27. Assist in promoting a positive credit union image during working and non-working hours.

28. Maintain a good working relationship with members, coworkers and the Board of Directors.

29. Perform other related duties as assigned by management.

1. Passionate and enthusiastic.

2. Strong leadership skills; including planning, organization, communication, mentoring, coaching, staff development, and goal setting.

3. World-class service skills.

4. Advanced knowledge of credit union products; services; loan policies and procedures.

5. Strong sales and sales coaching skills.

6. Knowledge of federal and state regulations relating to credit union operations management.

7. Knowledge of Microsoft Office applications.

8. Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.)

9. Availability to work weekends and extended hours, as needed.

10. Availability to attend special off site sales events and credit union functions, as needed.

11. Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls.

12. Works well with others and is able to work independently.

13. Solution oriented with strong problem solving and negotiation skills.

Education and Experience:

This position requires three-five (3-5) years of prior collecting experience or a degree in business, finance or a related field. This position is also required to become a notary.

Compensation details: 0 Yearly Salary

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