Office Clerical

The office clerical position is designed to meet the needs of the organization by completing general office duties and bookwork in a corporate office setting.

Office Clerical Responsibilities:

• Primarily assist the sales department through email marketing, texts, social media, mailings, and others.
• Engage with customers as needed on their accounts, including maintenance of the accounts and billing the accounts.
• Reporting sales data and customer data to the sales team and corporate management.
• Monitors competitor products, sales, and marketing activities
• Coordinate with office manager on other bookkeeping and clerical duties on an as needed basis

Collaboration Responsibilities:

• Assisting other department with clerical items such as mailings, emails, typing documents, and filing.
• Answering phone calls and directing calls to the proper individual.
• Cross training with other accounting team members.

Loyalty Program Responsibilities:

• Maintain loyalty program
• Process loyalty customer service requests and online database management
• Ensure integrity of VIP program
• Training VIP Ambassador program

Required Skills:

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite
• Excellent organizational skills and attention to detail
• Ability to work independently
• Ability to anticipate the needs of our accounts and interact professionally with them
• General bookkeeping experience
• Ability to learn new software and maintain records within that software