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Netsuite Support Analyst | |||||||||||||||||||||||||||||||||
Description: Are you a Netsuite expert looking for an exciting and challenging new role? Do you have a passion for creating efficiencies and process improvement, with a detailed eye for analytics? ClearCourse is growing and looking for a Netsuite Support and Development Analyst to join us in a newly created position. In this role you will be key in the creating maximum efficiency and effectiveness when it comes to processes, systems and controls relating to Netsuite. Our established and high performing team are dedicated to supporting users of Netsuite and Planful BI, across our business and shared service centre. This will be an exciting role for someone looking for a challenge within a fast growing ever changing role. This role will be responsible for the following, plus more: Managing support-related resources, NetSuite Support Configuration, development of support knowledgebase, SLA reporting, upskilling and half-yearly customer satisfaction survey Analysis of complex issues to find resolution Undertake Netsuite customisations, integrations, workflows and scripts Migration of acquired businesses, using Ipaas tool, integrating Sales CRM data and building bank integrations when required Improving, updating and maintenance of migration blueprints The ideal experience for this role will be: 3+ years NetSuite experience, including administration and configuration using SuiteBuilder, SuiteFlow, Freemarker, and HTML Management experience Strong customer service orientation, providing technical advice, guidance, and working to SLAs Experience in financially driven migrations and integrations Deep understanding of core Finance Processes Experience of testing system enhancements and test management Experienced developer with iPaaS tool, such as Celigo What do we have to offer you? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships If this sounds like the role you are looking for, we look forward to receiving your application. Job Types: Full-time, Permanent Pay: From ss50,000.00 per year Benefits: Bereavement leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Sick pay Work from home Schedule: Monday to Friday Work Location: Hybrid remote in London |