Senior Business Analyst

Are you feeling boxed in and ready for a fresh challenge? Imagine making a significant impact across the enterprise while enjoying variety in your work with a fast-growing company. As a Senior Business Analyst at Delta Defense, you'll have the opportunity to navigate business requirements, user stories, test cases, and gap analysis, all while learning a variety of systems and collaborating with professionals across different specialties. If you're ready to help translate vision into business requirements for high-impact projects, let's talk!

Why YOU should Work at Delta Defense!

• 23 Days of Personal Time Off, 8 company holidays, plus paid day of volunteer service annually


• Personal protection, fitness, and home office reimbursement program ($500 annually)


• Robust insurance coverage options: Medical, Dental, Vision, HSA, FSA, Life, STD, and LTD


• Complimentary USCCA Elite membership & store discounts


• Nationally recognized in 2023 and 2024 as a Newsweek Top 100 America's Most Loved Workplace


• Top Workplaces USA award in 2022!


• Named on Inc. 5000 "Fastest Growing Private Companies" list 13 years in a row!


• Milwaukee Journal Sentinel "Top Workplace" award 7 years in a row!


• Milwaukee Business Journal "Best Place to Work" award 6 years in a row!


• We are a fun, fast-paced, and rewarding place to work and grow!

This position is based at our corporate headquarters in West Bend, Wisconsin and requires a minimum of 3 days per week in office.

Position Summary:

As a Senior Business Analyst, you'll be at the heart of transforming our vision into reality. You'll forge strong connections with key analytics, technology, and business stakeholders, diving deep to understand our customers, vision, strategy, and business processes.

Your insights will be the bridge that translates these elements into clear, actionable requirements for our execution teams. Collaborating with project and product managers, you'll ensure every project is equipped with the insights needed for seamless success.

You'll have a knack for spotting end-to-end business processes and the creativity to build frameworks that empower our product owners. With your keen insight, you'll translate business requirements into impactful results, driving maximum value for our stakeholders. We're seeking someone who's not just about making improvements but who's committed to crafting solutions that transform and inspire.

Essential Duties and Responsibilities:

• Collaborate with vendors, partners, and stakeholders (sales, operations, marketing, finance, HR, contact center) to understand needs.


• Translate requests into clear user stories, as well as business and/or system requirements - balancing a wide range of projects in our portfolio.


• Partner with agile team members, engineers, execution teams, and the project manager to gather feedback, data, and analyze tradeoffs to adjust or augment functional or non-functional requirements.


• Lead discovery sessions to develop requirements & assist in the strategy development of new digital experiences.


• Ensure business adoption: facilitate updates to business processes and systems training to internal stakeholders, partnering with internal trainers depending on project size.


• Provide assistance with change management, including but not limited to: user rollout communications, deployment planning, and document curation. (current state, future state and gap analysis)


• Support business stakeholders and leaders to build the initial business case including an analysis of the financial impact; facilitate a continuous feedback loop between business stakeholders & execution teams.


• Analyze possible solutions, developing a recommended approach, and drive product roadmap to achieve business outcomes.


• Identify alternative options in the development and enhancements for new policies and processes.


• Effectively interact, negotiate and influence project teams and business stakeholders to provide acceptable solutions and results.


• Foster a culture of excellence, innovation, and continuous improvement within the project team, promoting knowledge sharing and learning opportunities.


• Mentor, coach train, and/or provide assistance to other analysts within the department.


• Kick off and facilitate user acceptance testing with business stakeholders as needed.

Required Skills/Experience:

• High school diploma or equivalent is required.


• Bachelor's degree in business, technical field or equivalent years' experience.


• 6+ years experience with business analysis (systems, processes, digital product, etc), preferably with agile teams (scrum, kanban, or both), PMI-PBA certification preferred.


• Strong interpersonal, strategic thinking, business acumen, and problem solving skills.


• Proven success working with analytical systems and financial data.


• Ability to communicate confidently and comfortably with business (non-technical) and technical resources.


• Proven track record working on complex projects, including integrations with enterprise systems. (Salesforce CRM, Snowflake EDW, NetSuite, CMS, MDM, CDP and customer engagement platforms preferred)


• Previous experience in membership or SaaS business model, preferably both B2C and B2B.


• Experience in change management is preferred.


• Ability to work both independently and collaboratively to meet deadlines.


• Demonstrates the Core Values of Delta Defense, LLC.

Are you seeking a career with dynamic growth opportunities?

• Do you have a strong belief in the 2nd Amendment?


• Do you support the natural-born right to armed self-defense?


• Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Benefits information can be reviewed at:

Anticipated application close: 12/20/2024

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