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Junior Level Service Desk System Administrator | |||||||||||||||||||||||||||||||||
Description: Security Clearance Required: A final DoD Top Secret clearance This position does not provide a telework option. Candidate must be willing to work on-site in Patuxent River, MD. CRL provides a signing bonus and potential relocation assistance for this position. Primary Responsibilities: Service Desk Analysts will serve as the program office's focal/entry point for all information technology (IT) and information assurance (IA) related inquiries, issues, concerns, or requests and will interact with program office customers to determine the root of the problem. Service Desk Analysts will be active members of the IT team. Service Desk Analysts will work to resolve hardware, software, configuration, or user issues if possible and will elevate complex issues to appropriate members of the IT and IA teams. Tasks Performed: Demonstrated Knowledge: Service Desk Analysts will prepare training manuals, responses to frequently asked questions, and deliver user training to address common user issues. Analysts will be responsible for tracking issues through completion and may be asked to participate in the selection and fielding of Information Technology Service Management (ITSM) software. Analysts will develop, maintain, and report ITSM metrics. Service Desk Analysts are responsible for administering Jira, Confluence, and other Atlassian products to meet user needs. This could include creating accounts, projects, spaces, and workflows; and assisting users with issues that arise. Analysts will perform System Administration (SA) tasks such as configuring or moving user systems, appropriately labeling connections, and assisting SAs with their tasks. Service Desk Analysts will also be responsible for developing documentation related to system changes including Software Request Forms, Hardware Maintenance Forms, and Configuration Control Board paperwork. Analysts will create and maintain documentation for information systems, such as system build guides and maintenance logs. Service Desk Analysts will participate in the Information Technology Asset Management (ITAM) process, including inventorying and maintaining inventory of IT hardware assets, maintaining an inventory of IT software assets including software licenses, and participating in configuration audits. Service Desk Analysts are responsible for providing Assured File Transfers (AFTs) across security domains between classified networks following documented policies and procedures. Analysts will assist in the management of COMSEC keying material and equipment for multiple locations in accordance with all applicable policies and guidelines. Education: High School diploma/GED or higher. Required Experience: Candidate must have a minimum of one year of experience performing the duties described in this position description. Candidate must meet the IAT I certification requirements (provide certifications) or obtain certifications no later than six months after position acceptance, in accordance with DoD 8570.01M, DoD 8140, and DoD 5239.2. Allowable Experience/Education Substitutions: Experience can't be substituted for education. Desired Experience: Candidate should have experience with SAP information systems. Candidate should have experience administering Jira, Confluence, or other Atlassian products. Candidate should have experience using task management software such as Jira or Jira Service Management. Candidate should have experience with CMDB software. Candidate should have Linux experience. Security Clearance Required: A final DoD Top Secret clearance. Estimated Travel: 10% Location: On-site Patuxent River, MD. Telework is not offered. CRL Technologies is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sexual orientation, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. PD49A |