Floor Manager bij Tommy Hilfiger

Reports to: Store Manager

Summary of the position:

The Floor Manager's primary function is to ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit. To support the Store Manager / Deputy Store Manager and Floor Managers managing all personnel, product and merchandising functions, business processes and results for his/her store. The FM supports the Senior Management Team in directing and motivating the team to provide unparalleled, spirited service to all customers, generates sales and profit, minimize losses and ensures the store is visually distinctive and impeccably maintained.

The Floor Manager's role is to maximize employee productivity, ensure compliance and consistent execution of company Policy and Procedures and established Best Practices, and create an environment which champions customer service and is results driven.

• Responsible for the day-to-day management and operation of a store or department in line with the company's overall policy.
• Be a shining example of well behavior and high performance.
• Managing stock levels and making key decisions about stock control and ordering.
• Maintaining market awareness and performing competitor analysis, and introducing new and innovative business processes to maintain a competitive advantage.

• Minimum experience of 1 year in a similar position.
• Fluent in Dutch and English. (Verbal and written).
• Diploma in Retail Business or something similar. MBO or higher.
• Approachable.

Customer service/Sales:

• Drives Sales through 100% execution of the company's customer service standards.
• Delivers Sales Goals according to the company standards and strategic Plan.
• Promotes and uses product knowledge / training tools provided by the company.
• Effectively manage customer complaints in a timely and effective way.Visual Merchandising:
• Executes visual merchandising directives to the company standards.
• Strong VM knowledge.

• Coaching of employees on the shop floor.
• Supervise and motivate staff to perform their best.
• Before assigning tasks, makes sure the Associate has the expertise and resources.
• Successfully broaden others' knowledge and teach new skills.
• Standing in when the Assistant Store Manager is absent.

• Till tasks, cashing up
• Ensuring a smooth sales process
• Handling returns
• Merchandise and stockroom maintenance
• Active presentation of merchandise according to the VM Guidelines
• Complete daily/weekly store walk-throughs in co-operation with the Store Manager; evaluate product performance, pricing, sell through, and inventory levels. Communicate to the Store manager what is driving sales results and discuss any issues/priorities, in order to develop strategies to maximize business.

• MS office knowledge
• Knowledge and experience with stock management systems, Staff scheduling, till systems and KPI performance systems.

• Ensures that entire team is receiving Training on a consistent basis. Turns every situation into a Training and Coaching opportunity.
• Leads by example, demonstrating ethical and trustworthy behavior.
• Speaks clearly to Customers and co-workers.
• Promotes an "open door" policy.
• Communicates in an open, accessible manner.
• Promotes Teamwork.
• Listens carefully to what people say.
• Motivates Team through a positive and energized atmosphere.
• Addresses poor performance and conflict in a fair and professional manner.

• Required to stand during scheduled hours. Hours usually include weekends, evenings and holidays.
• Kneeling, stooping, climbing ladders, using stairs, reaching, pulling and lifting weights of usually 2 - 14 kilos.
• Working rapidly, especially during peak sales periods to ensure that all customers are being serviced properly and store operations are being completed in a timely manner.
• Ability to communicate with customers and other associates, in person or by phone or email.
• Ability to read, write, conduct business related information and analyze data as required.