Service Operations Coordinator

Starting Salary Range: $34-38/hour - depending on experience

Location: Lynnwood, WA

Classification: Non-Exempt

Must be eligible to work in the U.S. - Sponsorship not available

General Position Summary:

Daily coordination of Service Technician work schedules and primary customer service contact.

Essential Functions/Major Responsibilities:

1. Take incoming calls from clients and provide excellent customer service.

2. Make decisions regarding Service Technician assignment & prioritization of incoming service calls.

3. Create work orders and purchase orders.

4. Coordinate Service Technician schedule for preventive maintenance inspections, service calls & service project work.

5. Order and track preventive maintenance materials.

6. Regular attendance and promptness are considered a critical part of this employee's essential job functions.

Skills Required to Perform the Essential Duties of the Job:

1. Strong oral and written communication skills.

2. Strong organizational skills.

3. Excellent interpersonal skills.

4. Exceptional customer-service orientation.

5. Flexibility to re-direct and re-prioritize tasks under pressure, tolerating interruptions.

6. Ability to focus and work independently.

7. Ability to solve practical problems in areas where limited standardization exists.

8. Knowledge of MS Office (Word, Excel, Outlook).

Education Requirements Needed to Perform the Essential Duties of the Job:

• Minimum 2 years related experience and/or training/education.

Licensing or Other Special Certifications Required:

• Maintain valid Driver's License and satisfactory driving record.

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.

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