Staff Advisor

The M&A Staff Advisor is responsible for optimizing the institutional customer's buying experience, providing product expertise, investigating and responding to all customer inquiries regarding shipments and products, and resolving customer issues and complaints.

Essential Functions (not all inclusive):

• Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results.
• Interpreting, translating, explaining, and providing applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details.
• Handling calls covering the full range of customer needs in a prompt and professional manner, obtaining all information for transaction execution.
• Practicing continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment.
• Maintain correspondence with Institutional customers via phone or email.
• Bid/quote follow up with customers on non-converted bids.
• Stay up to date with all current/new of current completive offers and products, Specifications. Stay informed of current competitive offers and product's in order to position company products/services in a confident

Why Music & Arts? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave take time off to share your music with the world and return to your job after your tour! Music & Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $16 - $16.50/hr plus commission depending on location, background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations

Additional Information:

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job? related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1? ext. 2862 or by sending an email to .

To join our band, you'll need the following experience:

• High School Diploma or equivalent
• Intermediate proficiency with MS Office (Outlook, Excel, Word)
• Effective written and verbal communication skills, with exceptionality in phone and customer service
• 2 years' experience in customer service

Preferred:

• Strong interest in and familiarity with musical instruments

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 200+ retail stores, 120+ educational representatives, and 300+ affiliate locations.