General Manager

Come grow with us at this beautiful independent lifestyle hotel! Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities: As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires a hands on approach, strong leadership, strategic thinking, and exceptional management skills to ensure the inn's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership:

• Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.


• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.


• Set long-term goals and objectives for the inn and work towards achieving them.

Team Leadership:

• Lead a small but diverse team, fostering a collaborative and motivated work environment.


• Provide guidance, mentoring, and development opportunities to team members.


• Encourage teamwork and open communication across all departments.

Operations Management:

• Oversee all operational departments including front office, housekeeping, F&B, and more.


• Ensure smooth day-to-day operations by implementing efficient processes and procedures.


• Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management:

• Create and manage the inn's budget, allocating resources appropriately to various departments.


• Monitor financial performance, analyze variances, and implement corrective actions as needed.


• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

• Foster a guest-centric culture throughout the inn, prioritizing personalized service and exceptional experiences.


• Address guest concerns and feedback promptly, striving for continuous improvement.


• Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management:

• Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.


• Implement sustainability initiatives to minimize the hotel's environmental impact.

Regulatory Compliance:

• Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.


• Maintain health and safety standards for guests and staff.

Our Culture: Empowered to Make a Difference

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.


• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

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  People First: A talented, diverse, and passionate team working together with respect.


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  Integrity: Honesty and accountability to ourselves and colleagues.


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  Excellence: Surpassing expectations through dedication and innovation.

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  • A proven track record as a successful leader as a hotel or resort General Manager.
  
  
  • A minimum of 5 years of hospitality experience showing progressive growth.
  
  
  • A college degree or a combination of education and experience equivalent to a college degree, preferrably in Hospitality, or Travel & Tourism Management.
  
  
  • Independent high end lifestyle hotel experience preferred.
  
  
  • Exceptional leadership and communication skills.
  
  
  • Problem-solving abilities and critical thinking skills.
  
  
  • The flexibility to adapt to varying shifts, including weekends and holidays.
  
  
  • A commitment to maintaining a positive and organized work environment.
  
  
  
  

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