Access Representative II

Accurately identifies and registers patients in the hospital information system with complete demographic, insurance, and clinical information to assure accurate records and timely billing for patients receiving care in one of the following areas of service: Outpatient Services, Offsite Laboratories, Specimen Collection Center or Emergency Department. Handles all aspects of scheduling same-day visits, tests, ordering exams while providing reception and managing patient flow in support of Laboratory and Diagnostic Imaging testing services or Emergency Department Care.

Minimum Education

• High School diploma or equivalent.

Minimum Work Experience

• Relevant customer service experience.
• Experience using a computerized information system.
• Previous healthcare experience preferred.
• Prior Access Representative experience.

Required Skills, Knowledge and Abilities

• Customer Service skills
• Professionalism
• Ability to comply with flexible scheduling needs regarding duties/shift/holidays/etc.
• Basic knowledge of Medical Terminology preferred.
• Attention to detail and ability to multi-task.
• Basic Microsoft Windows desktop application and navigation skills.
• Excellent written and verbal communication and interpersonal skills required to deal with patients from diverse socio-economic backgrounds.
• Ability to discretely handle confidential information.
• General office skills.
• Demonstrated proficiency on Patient Access competency
• Ability to apply experience and knowledge to assist less-experienced peers.
• Demonstrated strong knowledge of Medical Terminology
• Demonstrated strong knowledge of Basic Computer skills.
• Meets established productivity standards.

Pay Range: $18.35 - $27.23

COMPETITIVE DIFFERENTIALS RATES
o $4.25 - Evenings
o $8.00 - Nights
o $4.75 - Weekends

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