Summary Sheet: Executive Positions |
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| Advertiser Name | Tiffin University | | Advertiser Type: | Company |
| Classification: | Executive Positions | | Subclassification: | |
| Country: | United States | | Location: | United States |
| Language: | English - United Kingdom (en-GB) | | Contact Name: | |
| Employment Type: | Permanent | | Workhours: | Full Time |
Position: Neighborhood Director |
Description: Description: Neighborhood Director
POSITION: Neighborhood Director (Uptown, Downtown, and Coast - 3)
SUPERVISOR: Director of Residence Life
DEPARTMENT: Student Development and Transformation
LOCATION: On-campus located in Tiffin, OH
Tiffin University (TU) was founded in 1888 and offers accredited undergraduate and graduate degrees in business administration, criminal justice, social sciences, creative and media arts, humanities, education, sciences, technology, and health. The University's campus in Tiffin, Ohio, blends traditional historic and modern buildings, creating a vibrant and welcoming educational community for its students, faculty, and staff. Students can pursue associate, undergraduate, and graduate programs both on campus and online, as well as at Terra State Community College. In addition, TU offers Bachelor in Business Administration and Master of Business Administration degrees in Bucharest, Romania, and educational opportunities for students from Switzerland and Latin America. The University also provides an online Ph.D. program in Global Leadership and Change.
The main campus in Tiffin is a beautiful 153-acre blend of traditional historic and modern buildings that create a vibrant and warm home for an educational community. We offer undergraduate and graduate degrees in business in Bucharest, Romania. From academic programs in sports and recreation management to homeland security/terrorism, communication, and management, TU offers more than 40 majors through on-campus and online learning, resulting in real advantages for our students.
GENERAL JOB DESCRIPTION
The Neighborhood Director is a live-in professional staff member responsible for comprehensively overseeing a vibrant residential neighborhood on campus. Their primary responsibilities encompass managing several residence halls and/or homes, supervising student staff, organizing engaging programming, effectively handling behavioral issues and conflicts, and providing immediate crisis response. Assisting the Director of Residence Life with the ongoing housing operations, this vital role is essential in nurturing a supportive, inclusive, and dynamic student living environment where residents feel valued and engaged. The Neighborhood Director reports directly to the Director of Residence Life and embodies the spirit of community living as a key live-in professional on campus.
Requirements: MAJOR DUTIES AND RESPONSIBILITIES
Administrative:
Ensure accurate reporting and communication to support a well-functioning residential community by supervising Resident Assistants and acting as a bridge between residents and professional staff.
- Record and report information (e.g., inventories, work orders, laundry equipment issues, incident reports, surveys/assessments).
- Communicate student concerns and area-related information with the necessary staff using the Dragon-360 platform.
- Supervise the Resident Assistant staff assigned to the neighborhood of responsibility.
- Serve as a liaison between residents and professional staff.
- Forms related to financial transactions and events promptly.
Crisis Intervention:
Respond to crises with preparedness and compassion, offering guidance and support to staff and students at all times. Utilize protocols, make necessary referrals, and ensure timely reporting to uphold student safety and well-being.
- Participate in the on-call rotation with other professional staff members and respond to emergencies during business hours, after-hours, weekends, and university holidays.
- Utilize department protocol to respond to crisis situations and provide information to Dean of Student Development and Transformation and Provost/COO promptly.
- Guide all staff and students utilizing the protocols that the Tiffin University Institutional Response Team (IRT) sets
- Work in collaboration with and make referrals to campus resources when needed.
- Submit an Early Alert (TUacts) report for students of concern.
Behavior and Conflict Management:
Address student conduct and conflicts with fairness and empathy, guiding students through resolutions and sanctions. Facilitate mediations and discussions to foster understanding and harmony within the residential community.
- Serve as the primary student conduct hearing officer for incidents within the assigned neighborhood.
- Determine responsibility for alleged Student Code of Conduct violations and assign sanctions.
- Meet with students to discuss interpersonal conflicts and utilize behavioral/roommate agreements when appropriate.
- Facilitate roommate mediation to address concerns, establish dialogue, and develop functional guidelines within students' living spaces.
- Inform appropriate coaches and staff on initial conduct infractions (This will serve as informative information for the coaching staff, Athletics, and/or TU-Arts programs)
Housing Operations:
Facilitate seamless transitions and uphold the integrity of residential spaces, ensuring a welcoming and well-maintained environment. Through regular oversight and accountability, nurture a community where every detail matters.
- Assist the Director of Residence Life with the Residence Hall and Home Enhancement Initiative by providing ongoing recommendations for continuous improvement.
- Report and monitor maintenance, housekeeping, and laundry vendor issues within residential or common areas.
- Assist in the housing check-in/check-out processes.
- Verify the condition of spaces upon checkout and process charges when needed with students.
- Conduct and log facility walkthroughs on a bi-weekly basis and upon request. o Issue and reconcile keys/cards, including tracking and billing for lost ones.
- Provide front desk coverage as needed.
- Aid in the facilitation of summer housing and camps.
Programming:
Create a vibrant community through intentional programming that fosters belonging and connection. Guide and support student-led initiatives, ensuring resources are thoughtfully allocated to enrich the campus experience.
- Coordinate residentially-based programming with student staff to help build a sense of community and belonging for assigned neighborhood.
- Ensure and track appropriate programming is being conducted monthly.
- Allocate programming funds based on established parameters.
- Ensure each neighborhood collaborates with the following offices for programming: Student Engagement, Equity, Access and Inclusion, Counseling Services, and Career Services.
- Collaborate with the Director of Residence Life to identify and implement opportunities for creating special-interest housing within each neighborhood.
- Conduct one large-scale social engagement event each semester in collaboration with other neighborhoods.
Leadership:
Lead with purpose and compassion, nurturing student and staff growth and development. Embrace collaboration and representation, forging meaningful relationships and fostering a supportive campus culture.
- Attend departmental and campus-wide meetings as required.
- Attend and participate in professional staff training.
- Co-lead Resident Assistant recruitment and selection processes.
- Co-lead Resident Assistant training and in-service sessions.
- Collaborate with other University offices on programming and student support initiatives.
- Represent the University at campus events (e.g., Welcome Weekend, Visit Days, Orientation, Hype Night, Homecoming, and any other event as needed).
- Maintain formal and informal contact with students living on campus regularly.
- Forge relationships with residents and University personnel.
- Serve on University committees as assigned.
- Perform other duties as assigned.
- Participate in large-scale campus activities and events
KEY PERFORMANCE INDICATORS (KPIs)
INCIDENT MANAGEMENT AND RESPONSE:
Description:
Monitor the effectiveness and timeliness of incident management and resolution within residential facilities.
Metric:
Resolve 95% of incidents reported through Incident Reports 48 hours.
ADMINISTRATIVE EFFICIENCY:
Description:
Ensure timely and accurate completion of administrative tasks related to residence life, including financial transactions, programming activities, and reporting.
Metric:
Submit 100% of required administrative forms and reports by deadlines and maintain an 85% accuracy rate in financial transactions and budget management.
STUDENT INTERACTION AND AVAILABILITY:
Description:
Ensure regular and meaningful contact with students in various housing facilities to foster a supportive community.
Metric:
Schedule and conduct at least three weekly walk-throughs or informal meetings in residential facilities, with a target of 80% positive feedback from student interactions.
EACH NEIGHBORHOOD DIRECTOR IS RESPONSIBLE FOR MANAGING ONE OF THE FOLLOWING PROJECTS OR PROGRAMS:
Dragon Pantry: RLC- 1
Description:
Manage and distribute student nonperishable food, personal hygiene items, feminine hygiene products, and laundry supplies as requested.
Metric:
Respond to student requests within 12 hours and maintain inventory monthly while doing the stock rotation . click apply for full job details
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