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| Advertiser Name | Purelight Power | | Advertiser Type: | Company |
| Classification: | 6227 | | Subclassification: | |
| Country: | United States | | Location: | United States |
| Language: | English - United Kingdom (en-GB) | | Contact Name: | |
| Employment Type: | Permanent | | Workhours: | Not Specified |
Position: Post Install Representative (In Office/Virtual) |
Description: This position is not remote
You will be working with a team in our Medford, OR office. Reporting directly to the Post Install Experience Manager, the Post Install Experience Representative is responsible for providing our clients with a world-class experience after installation. This is accomplished through virtual appointments, by answering any questions, and teaching clients about their system.
The Role:
Virtual Appointments
- Meet with customers via video chat and educate the customer about their system
- Connect solar systems to the internet and provide the customer their login information for the app
- Provide customer service for anything that arises
Administrative/Customer Relations
- Upload all information from appointments each day
- Communicate with the Post Installation Manager to identify trending issues
- Network with all departments within the company to ensure we can address any issue
- Upload documents and required media files for each appointment
- Maintain open relationships with all clients and answer any questions that arise
Maintenance
- Weekly meeting with Post Installation Manager to track goals and continue growth
Who You Are
- Prior experience in hospitality, public relations, or sales
- Prior experience in customer service or client relations
- Excellent interpersonal skills
- Keen attention to detail along with organizational and time management skills
- Experience working with teams and offices in multi-state locations
- Knowledge of Excel and Google Suite
- Prior solar experience would be very helpful, but not required
Who You'll Work With
- Post Installation Manager
- Administration
- Marketing Department and Director of Marketing
- Troubleshooting department
- HR Department
- IT Department
- Solar system owners
Why Purelight
- Paid holidays and paid time off
- Medical/dental insurance
- Work/life balance
- Opportunities for growth
Compensation details: 20-20 Hourly Wage
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