Field Service Engineer SEM/SDB (m/f/d)

Work Schedule

Environmental Conditions

Job Description

Field Service Engineer SEM/SDB (m/f/d)

Job ID:
R-

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

Territory: Germany - Dsseldorf area

Division: Material & Structural Analysis Division, Electron Microscopy Service

Discover impactful work:

As a Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific you will be responsible for performing the on-site installation, servicing and repair of complex equipment. You will investigate and approve quality of equipment, instruct customers in the operation and maintenance of the system. Furthermore, you will serve as company liaison with customer on administrative and technical matters for assigned projects and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

A day in the life:

• Perform remote and on-site troubleshooting, repair and installation of our SEM/SDB Electron Microscope portfolio


• Provide on-site training relative to maintenance and basic operation


• Keep track and maintain local spare part's inventory


• Dispatch third-party service providers for on-site work and follow up to ensure problems were resolved to the customer's happiness


• Actively monitor the status of customer contracts. Track and schedule on-site PM visit(s).


• Ensure that all documentation related to service support activity is completed accurately and submitted on a timely basis. This includes Field Service Reports, Service Work Orders and Quotes.

Keys to success:

• Bachelor's degree in a technical or scientific field (engineering or physics) is required.
  Graduates must have knowledge of Electron Microscope. A full SEM/SDB Electron Microscope education is equivalent to the BS degree.


• 5+ years of service experience in a related scientific, technical and / or customer-facing role desired.


• Must demonstrate excellent judgment in customer relations and in managing company resources


• Strong proficiency in instrument systems technology to include electrical, mechanics, chemistry, and software technology


• Experience with electronics, pneumatic and hydraulic systems


• Fluent in English and preferably German


• Ability to travel internationally up to 30% depending on place of residence

What we offer:

• Employment with an innovative, future-oriented organisation


• Outstanding career and development prospects


• Company pension scheme and other fringe benefits


• Exciting company culture which stands for integrity, intensity, involvement and innovation

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

Apply today!

Agency notice!

Please note we are not interested in receiving unsolicited CVs from any personnel service providers. Should you choose to send us or upload any such candidate document they will not be acknowledged and will be deleted in line with our privacy policy.