Sr Customer Service Administrator

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is seeking a Senior Customer Service Administrator to join our dynamic team in Eindhoven. You'll play a key role in supporting our multi-cultural team, driving collaboration, and helping make a global impact. If you're passionate about customer service excellence and thrive in a fast-paced, diverse environment, we'd love to hear from you!

Onsite position Eindhoven

Key Responsibilities:

• Participate in SSOC and GCO Townhall meetings, offering valuable ideas and suggestions.


• Support your supervisor to deep dive into EIS and implement key actions for the team and the wider SSOC.


• Work towards daily management to ensure smooth operations.


• Ensure a successful back-to-office transition.


• Support the sales, service, and finance teams in maintaining a high level of operational efficiency.


• Manage operational tasks in QAD, including maintaining the product Install Base, issuing service contract quotes, and creating offers for customers under warranty.


• Drive timely service contract renewals and prepare accurate pricing for customer-facing quotes.


• Coordinate service contract tenders and ensure timely submission.


• Manage accurate processing of quotes, purchase orders, and requests in ERP systems (QAD, CORA).


• Ensure SOX, Legal, and ISO compliance and support internal/external audits.


• Implement and optimize processes, identifying opportunities for improvement.

Operational Tasks/A Day in the Life:

• Provide effective support to Sales teams, Service teams, Business Partners, and customers within the EMEA region.


• Monitor key updates regarding PO receipt, booking, and pending shipment dates.


• Work with the finance team to update the MOR (Management Operating Review) upon delivery.


• Review site readiness and install plans once shipping dates are confirmed.

Knowledge, Skills, and Abilities (Key to Success):

• Strong understanding of the customer service environment.


• Ability to balance business needs and customer requests with good judgment.


• Detail-oriented with integrity, intensity, and innovation.


• Proactive and independent, filling knowledge gaps and handling complex tasks autonomously.


• Strong communication skills with the ability to manage customer relationships efficiently.

Job Requirements:

• Professional education (MBO+ or equivalent) with experience in customer service, service, or business administration.


• Proficiency in English, Hebrew and one other language (preferably German, French, or Italian).


• Experience with QAD, CORA, and Microsoft Office.


• Ability to multi-task and work under pressure.


• Strong verbal and written communication skills.


• Flexible and adaptable to changing circumstances.

What We Offer:

• Competitive benefits package, including a 13th-month salary, holiday allowance, and 40 days of holiday per year.


• Max. 6% annual bonus.


• Flexible MyBenefits package (e.g., bike plan, tax benefit on gym membership).


• The opportunity to be part of a dynamic international team.


• 4Fun committee with quarterly team activities.


• Flexibility to work 1 day from home per week.