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Klantenservice Medewerker


Summary Sheet: Call Center - Customer Service

    
Advertiser NameDecathlonAdvertiser Type:Company
Classification:Call Center - Customer ServiceSubclassification:
Country:NetherlandsLocation:Netherlands
Language:English - United Kingdom (en-GB) Contact Name:
Employment Type:PermanentWorkhours:Not Specified



Position: Klantenservice Medewerker


Description:


Your role





Sta jij in de startblokken om mensen te verbinden aan de wereld van sport? Wij zoeken sportieve teamgenoten bij het Online Customer Service Team! Als Online Klantenservicemedewerker ben je een geboren verbinder. Jij hebt voor alles een creatieve oplossing, geen vraag is jou te gek. Klanten help je op weg door hen te helpen met hun bestellingen, retourneringen, leveringen of vragen over producten te beantwoorden. Ready to join the team?


Je startsalaris ligt op €2316,43,- o.b.v. 38 uur. Je hebt ook kans op een maandelijkse bonus.





Dit ga je doen:

Jij bent onderdeel van het Online Customer Service Team, een hecht team vol enthousiaste strijders! Dit is het team dat gaat voor 'the extra (s)mile'. We steken mensen aan met onze gedeelde passie voor sport. Elke dag zijn we bezig om onze service naar topniveau te brengen. We zijn nieuwsgierig naar andere mensen, nemen feedback serieus en groeien doordat we processen verbeteren.




  • Je maakt makkelijk contact met de klant en weet hoe je goede digitale service biedt.




  • Je helpt klanten met vragen over retouren, bestellingen, leveringen en producten via telefoon, live-chat en e-mail.




  • Je weet voor alle vragen wel een creatieve oplossing en bent er echt voor support (en niet om te verkopen)




  • Je werkt in shifts. Denk aan de dagshift (8:45 - 17:00 uur), avondshift (12:30 - 21:00 uur) of zaterdagshift (8:45 - 17:00 uur)







Dit is ervoor nodig:




  • Je bent geboren voor de wereld van sport, durft jezelf te zijn en bent proactief.




  • Je denkt in oplossingen en mensen helpen zit in je natuur.




  • Je beheerst de Nederlandse en Engelse taal uitstekend en hebt een geldig Nederlands paspoort/visum/werkvergunning.




  • Je bent flexibel in werkuren en 24-38 uur p/w beschikbaar (inclusief een avonddienst en 2x zaterdagen per maand na je proefmaand).




  • Jij bent niet alleen ambassadeur van Decathlon, maar ook van onze Planeet. Samen maken we de wereld van sport een stuk duurzamer.




  • Je leeft naar deze vier waarden: authenticiteit, verantwoordelijkheid, vrijgevigheid en vitaliteit.









Decathlon Benefits
















24




Holidays





To fully recharge yourself





Coaching





You have access to (sports) coaching! Decathlon gives you access to Open Up: a platform that helps you train for a marathon or find your body balance.





20%




Employee discount





On our own brands. Whether it concerns sportswear, shoes or equipment, you benefit from great discounts on the products that support your sporting adventures.





Shareholders plan





We believe in sharing success with our employees and offer you the opportunity to become a co-owner of our successful company.





Travel allowance





Are you traveling by bicycle or car? Then you will receive €0.23 per kilometer (30 km each way up to a maximum of 60 km/day). Do you choose public transport? Then your travel costs will be fully reimbursed!





Salary





Of course you will receive a salary, and you also have a chance to win monthly bonuses an build a pension





Sport





Our sports culture challenges you to exercise more and to continuously learn





Learning





Continue to develop yourself with our range of training courses. Achieve your goals and grow into a senior role or managerial position.





Pension





As an employee at Decathlon, you build up a pension with pensioenfonds detailhandel.





Monthly Bonus





As an employee you have a chance to receive a monthly bonus, depending on the company's results





Who are you?





Are you a sports fanatic who likes to help customers find the perfect sports equipment? Does working in a dynamic environment with enthusiastic colleagues appeal to you? Then this is your chance! You are:







  • Passionate about sports







  • Open and friendly







  • Proactive and you take initiative







  • Loves to satisfy customers







  • A good communicator







  • Flexible in availability





Our core values






Vitality





It is the core of life. It is being positive and full of energy. I dare, I undertake, I adapt and I change if necessary. I like action. I play to win and not for 'not losing'.




Generosity




It is doing things with your heart and with others in mind. I work together and help where necessary. I share with others everything that may be interesting. I consider all parties 'as friends'. I take care of myself and others.




Responsibility




It is taking charge of your own life and playing a leading role in it. I say clearly what I am going to do and I do what I say. I regularly measure my added value and ensure that progress is being made. If I make mistakes, I fix them as quickly as possible.




Authenticity




It means you are the most unique version of yourself. I have the courage to be myself. I say things simply and act with sincerity and kindness.





APPLICATION PROCEDURE




The road to a job where your sports heart starts beating faster







  • Apply via this page

    The starting signal for your career at Decathlon.






  • We would like to know you!

    During this telephone or video conversation, together we will discover how your sports passion and ambitions fit in with Decathlon.






  • First interview

    We look forward to getting to know you better and would like to invite you for a follow-up conversation in our store.






  • Your employment conditions

    During this conversation we will discuss the employment conditions offered together.






  • Contract

    Welcome to Decathlon! Together we are committed to our mission, and we look forward to adding your energy and enthusiasm to our sporting environment.







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