Information Technology Supervisor

People First is looking for an IT Supervisor to join the team! This individual will lead and mentor the IT Support and engineering staff, creating a collaborative and high-performance environment. Responsibilities include setting performance expectations, conducting evaluations, providing feedback, and recognizing achievements. The supervisor allocates resources, manages workloads, and ensures the team has the necessary tools.

Additionally, the role includes installing, configuring, hardening, deploying, upgrading, maintaining, and recovering endpoint hardware and peripherals. The supervisor provides Level 1 and Level 2 support, documents efforts, and develops workflows within the IT ticketing system. They also configure and deploy VOIP phones, Teams Phones, and conference room technologies.

Managing the building and deploying on-premises server infrastructure and Azure virtual servers, maintaining applications and operating systems, and implementing patch schedules. They develop backup and recovery procedures, manage UPS systems, and ensure server performance and security.

Essential Duties/Responsibilities:

Team Leadership

• Lead, mentor, and supervise IT Support and engineering staff, fostering a collaborative and high-performance team environment. Set clear performance expectations, conduct evaluations, provide feedback, and recognize outstanding performance.


• Allocate resources effectively, manage workload, and ensure the team has necessary tools and resources to perform their tasks efficiently and effectively.


• Maintain open communication within the team and with other departments, serving as a liaison with the IT Manager and the CIO. Address and resolve conflicts fairly and promptly, promoting a positive and inclusive work environment.


• Participate in departmental strategic planning, find process improvements, and contribute to the IT department's strategic plan. Lead and manage IT projects, ensuring timely, within scope, and budget completion, coordinating with stakeholders.

Workstation / Endpoint Management

• Install, configure, harden, deploy, upgrade, maintain, and recover endpoint and workstation hardware and peripherals. Research and resolve hardware and software conflicts to ensure smooth operation.


• Deploy and maintain application and operating system software on credit union endpoints, including testing and approving software updates from Microsoft and other third-party vendors.


• Provide Level 1 and Level 2 hardware, software, and systems support to end users, documenting support efforts via the IT ticketing system. Offer remote assistance whenever possible and desk-side/on-site support when necessary. Unlock and reset passwords for end users for network, core system, and applications. Develop workflows and templates within IT ticketing system to create efficiencies.


• Configure and deploy VOIP phones, Teams Phones and Conference room technologies.

Service and Systems Infrastructure

• Oversee the building and deployment of both on-premises server infrastructure and Azure virtual server environments. Identify, evaluate, and present infrastructure needs and associated costs, ensuring alignment with organizational goals.


• Ensure maintenance is completed for applications and operating system software on credit union servers, both on-premises and in Azure. Research and resolve hardware and software conflicts and issues promptly to minimize downtime.


• Implement regular patching schedules and check server performance to ensure best operation and security. Test and approve software updates from Microsoft and other third-party vendors, ensuring compatibility and security.


• Develop and support backup and recovery procedures for both on-premises and Azure environments to ensure data integrity and availability. Manage Uninterruptible Power Supply (UPS) systems to ensure continuous power and prevent data loss during outages for on-premise resources.

Benefits:

• 
  Excellent medical, dental, and vision plans
  


• 
  Health reimbursement account
  


• 
  Flexible Spending and Dependent Care Accounts
  


• 
  Group Term Life Insurance
  


• 
  Short-Term and Long-Term Disability
  


• 
  Paid time off
  


• 
  401k Plan with company match
  

Hours:

• 
  Monday-Friday: Normal business hours

Qualifications:

• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.


• Three to five years of similar or related experience.


• Proficiency in building, deploying, and maintaining on-premises server infrastructure and Azure virtual server environments.


• Strong knowledge of server operating systems (e.g., Windows Server, Linux) and virtualization technologies (e.g., VMware, Hyper-V).


• Experience with patch management, performance monitoring, and backup/recovery procedures.


• Understanding of TCP/IP, DNS, DHCP, and other networking protocols.


• Expertise in installing, configuring, hardening, deploying, upgrading, maintaining, and recovering endpoint hardware and peripherals.


• Knowledge of VOIP systems, Teams Phones, and conference room technologies.


• Proficiency in documenting support efforts via the IT ticketing system and developing workflows and templates.


• Experience in setting performance expectations, conducting evaluations, providing feedback, and recognizing outstanding performance.


• Ability to allocate resources effectively and manage team workload.


• Excellent communication skills to maintain open communication within the team and with other departments.


• Knowledge of relevant regulations and standards (e.g., GDPR, PCI-DSS) to ensure compliance.


• Strong problem-solving skills to research and resolve hardware and software conflicts and issues promptly.

People First provides equal employment opportunity to all employees and applicants for employment. People First prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.

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